Terms of Service

Last updated July 1, 2026

These Terms are a binding agreement that governs your use of Maria Answers (the “Service”). By clicking to accept, signing up, or using the Service, you agree to these Terms on behalf of yourself and your business. There is no long-term contract: the Service is month-to-month, and you can cancel at any time (see “Trials, fees & cancellation”). If you do not agree to these Terms, do not use the Service.

PLEASE NOTE: These Terms include a binding ARBITRATION provision and a CLASS-ACTION WAIVER (see “Dispute resolution” below) that affect how disputes between you and us are resolved — including that disputes are handled individually, not as a class action.

The service

Maria Answers is a virtual receptionist that answers calls in your business’s name, books appointments, captures leads, and relays messages. Features depend on your plan and on the integrations (such as a calendar) you choose to connect.

Your responsibilities

• Provide accurate signup information and keep your account credentials and dashboard link confidential.
• Use the Service lawfully, including any laws on call handling, recording, and consent that apply to your business.
• You are responsible for honoring the appointments and commitments Maria books for your business.

Automated service — how it works, and its limits

You acknowledge and agree that Maria is an automated system that answers calls, transcribes and interprets speech, schedules appointments, and captures messages and leads without human review. Automated systems are inherently imperfect and probabilistic: they can and, from time to time, will mishear, misinterpret, mistranscribe, misroute, delay, fail to answer, or fail to capture or book a call, appointment, message, or lead, and may produce inaccurate or incomplete results. Calls may also be dropped, delayed, missed, or never connected for reasons outside our control (including carrier, internet, or other third-party interruptions). You knowingly accept these risks as inherent characteristics of an automated service.

You remain solely responsible for your own business operations, including: (a) independently verifying the accuracy and completeness of every appointment, booking, message, and lead before relying on it; (b) maintaining your own backup and redundant coverage (including human answering, voicemail, and monitoring) sufficient for your needs; and (c) promptly reviewing the calls, recordings, and notifications we make available. The Service supplements, and does not replace, your responsibility to run your business, and it is not a guarantee that any particular call, lead, message, or appointment will be answered, captured, booked, or delivered. You are free not to use the Service, and you may cancel at any time.

Connected accounts

If you connect a third-party account (for example Google or Microsoft calendar) or a webhook destination, you authorize us to access and use it solely to provide the Service. You can disconnect at any time, which ends our access. Your use of those third-party services is also subject to their own terms.

No long-term contract — trials, fees & cancellation

There is no long-term contract and no commitment. The Service is billed month-to-month, and you may cancel at any time; cancellation stops future billing and ends your access at the end of the current paid period. If you’re on a free trial, the Service is provided as-is during the trial. Paid plans are billed as described at signup. Except where required by law, fees already paid and usage charges already incurred are non-refundable.

Availability & disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTIES OF ACCURACY OR RELIABILITY. WE DO NOT GUARANTEE THAT ANY PARTICULAR CALL WILL BE ANSWERED, OR THAT ANY PARTICULAR APPOINTMENT, MESSAGE, OR LEAD WILL BE CAPTURED, RECORDED, TRANSCRIBED ACCURATELY, BOOKED, OR DELIVERED, OR THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE. THE SERVICE DEPENDS ON THIRD-PARTY PROVIDERS WE DO NOT CONTROL — INCLUDING TELEPHONE AND SIP CARRIERS, INTERNET AND CLOUD PROVIDERS, SPEECH AND LANGUAGE MODELS, CALENDAR AND CRM PROVIDERS, AND PAYMENT PROCESSORS — AND WE ARE NOT RESPONSIBLE FOR ANY ACT, OMISSION, OUTAGE, DELAY, OR FAILURE OF ANY SUCH THIRD PARTY.

Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, AND REGARDLESS OF THE THEORY OF LIABILITY, MARIA ANSWERS AND ITS OWNERS, PERSONNEL, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOST PROFITS, LOST REVENUE, LOST BUSINESS, LOST LEADS, LOST GOODWILL, OR LOST OR CORRUPTED DATA, EVEN IF ADVISED OF THE POSSIBILITY. WITHOUT LIMITING THE FOREGOING, WE WILL HAVE NO LIABILITY WHATSOEVER FOR ANY MISSED, DROPPED, DELAYED, OR UNANSWERED CALL; ANY MISSED, MISBOOKED, DUPLICATE, OR INCORRECTLY SCHEDULED APPOINTMENT; OR ANY MISSED, DELAYED, INACCURATE, OR UNDELIVERED MESSAGE OR LEAD, OR FOR ANY BUSINESS LOSS ARISING FROM ANY OF THE FOREGOING. OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE FEES YOU ACTUALLY PAID US FOR THE SERVICE IN THE THREE (3) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100). THESE LIMITATIONS ARE A FUNDAMENTAL BASIS OF THE BARGAIN, ARE REFLECTED IN THE FEES, AND APPLY EVEN IF ANY LIMITED OR EXCLUSIVE REMEDY IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE.

Nothing in these Terms limits or excludes any liability that cannot be limited or excluded under applicable law, including liability for fraud, willful misconduct, gross negligence, or death or personal injury caused by our negligence. Some jurisdictions do not allow certain of the limitations above, so parts of these sections may not apply to you.

Indemnification

You will defend, indemnify, and hold harmless Maria Answers and its owners and personnel from and against any and all third-party claims, demands, actions, liabilities, damages, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to: (a) your use of the Service or your business operations; (b) any claim by any caller, customer, or other person who interacts with the Service on your behalf, including claims relating to a missed, mishandled, or misbooked call, appointment, message, or lead; (c) the content, greetings, scripts, or instructions you provide; (d) your breach of these Terms; and (e) your failure to comply with any law applicable to your use of the Service, including all call-recording, one-party or all-party consent, wiretap, telemarketing, TCPA, do-not-call, and privacy laws in every jurisdiction in which you or your callers are located. You are solely responsible for providing any legally required notice to your callers that calls may be answered, recorded, or processed by an automated system and our third-party providers, and for obtaining any consent the law requires.

Force majeure

We will not be liable for any delay or failure to perform caused by events beyond our reasonable control, including acts of God, outages or failures of telephone carriers, internet, cloud, or third-party service providers, power failures, government action, labor disputes, or cyberattacks.

No professional advice

The Service is an automated answering and scheduling tool. It does not provide legal, medical, financial, or other professional advice, and nothing it generates should be relied on as such.

Dispute resolution — arbitration & class-action waiver

Please read this carefully — it affects your legal rights. You and Maria Answers agree to resolve any dispute as set out below.

Informal resolution first. Before starting an arbitration or lawsuit, you agree to email us at hello@mariaanswers.com with a description of the dispute and give us 30 days to try to resolve it informally.

Binding individual arbitration. If we can’t resolve it, any dispute arising out of or relating to these Terms or the Service will be settled by final and binding arbitration administered by the American Arbitration Association (AAA) under its applicable rules, before a single arbitrator, rather than in court. The arbitration will take place in the Florida county of our principal place of business or by videoconference, and the Federal Arbitration Act governs this provision.

Class-action waiver. You and we may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any class, consolidated, representative, or private-attorney-general action. The arbitrator may not consolidate more than one person’s claims or preside over any form of class or representative proceeding.

Exceptions. Either party may still (a) bring an individual claim in small-claims court, and (b) seek injunctive or other equitable relief in court to protect its intellectual property or stop unauthorized use of the Service, without first arbitrating.

If the class-action waiver is unenforceable. If the class-action waiver is found unenforceable as to a particular claim, then only that claim will be severed and decided in court, and the rest of this section still applies. Class arbitration is never permitted.

Governing law; time limit. These Terms are governed by the laws of the State of Florida, without regard to its conflict-of-laws rules. Any claim must be brought within one (1) year after it arises or it is permanently barred, to the fullest extent permitted by law.

Changes

We may update these Terms; material changes will be reflected by the “last updated” date above. Continued use after changes means you accept them.

Contact

Questions? Email hello@mariaanswers.com.

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