Your phone, answered — start to finish
How a 24/7 receptionist actually works.
Maria is a virtual receptionist that answers your business line in your company’s name. She picks up every call, answers questions, qualifies the caller, books the job, and texts you the details — around the clock. Here’s exactly what happens, from the first ring to the note in your dashboard.
The call, act by act
Ring to booked.
- 1
She picks up — every call, every hour
The moment your phone rings, Maria answers in your company’s name. Day, night, weekend, or three callers at once — no voicemail, no busy signal, no hold music. You decide when calls forward to her: all the time, after hours, when you don’t pick up, or only while you’re on a job.
- 2
She answers questions like she works there
Trained on your Google listing and website in minutes, Maria knows your hours, services, pricing, and location. She speaks ten languages and switches to the caller’s automatically. When a question is beyond her, she takes a detailed message or warm-transfers the call straight to you.
- 3
She qualifies the caller
Maria asks the questions you would — what’s the job, where, how soon — so a real lead never gets lost and a tire-kicker never wastes your afternoon. Spam and sales calls get screened out before they ever reach your pocket.
- 4
She books, and reschedules
On Pro and up she books appointments straight into your calendar, moves or cancels them when callers need to change, and texts your customer a confirmation plus a reminder the day of. She’ll even upsell the caller into a bigger job while she has them on the line.
- 5
She texts you, and logs everything
Every call lands in your dashboard as a summary, a full transcript, and a recording. The hot ones ping your phone instantly by text and email, so the lead never goes cold.
Set it up once, then forget the phone
You’re in control.
Maria isn’t a black box. You choose when calls forward to her, how she introduces herself, which voice she uses, and what she’s allowed to book. Use her full-time, after-hours only, as overflow when you’re on a job, or purely as a spam shield. Every call comes back to you as a summary, transcript, and recording — so nothing that happens on your phone happens without you.
Meet Maria Health — HIPAA-ready, BAA included.
The same Maria, answering 24/7 and booking patients — on a fully BAA-covered pipeline. Every regulated call's AI brain and voice run under Google Cloud's Business Associate Agreement, patient details stay with BAA-signed vendors only, and every recording is encrypted.
Health Starter
Health Pro
Health Business
Or email support@mariaanswers.com and we'll get your BAA started.
The index
Common questions.
What exactly is a virtual answering service?
It’s a virtual receptionist that answers your business phone for you. Instead of routing callers to voicemail or a rotating call-center operator, Maria — a virtual receptionist trained on your business — picks up instantly, answers questions, qualifies the caller, books the appointment, and sends you the details. It works 24/7 and handles several calls at the same time.
How does Maria know what to say about my business?
She trains herself from your Google listing and website in a few minutes — hours, services, pricing, location. You set her greeting in your own words, name her, and pick from 100+ voices. On Business you can also upload your own documents and policies for custom training.
Do I keep my phone number?
Yes. Keep your existing number — there are no porting headaches. You simply choose when calls forward to Maria, and you can also add a local number in your area code.
What happens on a call she can’t handle?
She can warm-transfer the call to you live, take a detailed message, or text you right away, so you’re never out of the loop. You decide the rules.
Does she really book into my calendar?
On Pro and up, yes: she books appointments straight into your calendar, reschedules or cancels when callers need to change, and texts your customer a confirmation plus a reminder the day of. She connects to Google Calendar, Outlook, and 1,000+ apps.
How fast can I start?
Minutes. Connect your Google listing, pick a voice, name her, and Maria’s ready. It’s free for 7 days with unlimited minutes, and you can cancel anytime.
More in the Help Center.
See her answer for you.
Set Maria up in minutes. Free for 7 days with unlimited minutes, then it’s just $149/mo.