Your phone, answered — start to finish
How a 24/7 receptionist actually works.
Maria is a virtual receptionist that answers your business line in your company’s name. She picks up every call, answers questions, qualifies the caller, books the job, and texts you the details — around the clock. Here’s exactly what happens, from the first ring to the note in your dashboard.
The call, act by act
Ring to booked. Then the ones who didn’t.
- 1
She picks up — every call, every hour
The moment your phone rings, Maria answers in your company’s name. Day, night, weekend, or three callers at once — no voicemail, no busy signal, no hold music. You decide when calls forward to her: all the time, after hours, when you don’t pick up, or only while you’re on a job.
- 2
She answers questions like she works there
Trained on your Google listing and website in minutes, Maria knows your hours, services, pricing, and location. She speaks ten languages and switches to the caller’s automatically. When a question is beyond her, she takes a detailed message or warm-transfers the call straight to you.
- 3
She qualifies the caller
Maria asks the questions you would — what’s the job, where, how soon — so a real lead never gets lost and a tire-kicker never wastes your afternoon. Spam and sales calls get screened out before they ever reach your pocket.
- 4
She books, and reschedules
She books appointments straight into your calendar, moves or cancels them when callers need to change, and texts your customer a confirmation plus a reminder the day of. She’ll even upsell the caller into a bigger job while she has them on the line. That is both plans, not an upgrade.
- 5
She texts you, and logs everything
Every call lands in your dashboard as a summary and a full transcript, word for word. The hot ones ping your phone instantly by text and email, so the lead never goes cold.
- 6
She chases the ones who didn’t book
Maria Closes. A caller who rang and didn’t book is gone for good — every answering service stops there, because answering is all they do. Maria rings them back herself. If she can’t reach them she texts: twice at most, on their clock, and she stops the second they reply. They can text straight back and she books it from there.
Set it up once, then forget the phone
You’re in control.
Maria isn’t a black box. You choose when calls forward to her, how she introduces herself, which voice she uses, and what she’s allowed to book. Use her full-time, after-hours only, as overflow when you’re on a job, or purely as a spam shield. Every call comes back to you as a summary and a full transcript — so nothing that happens on your phone happens without you.
The index
Common questions.
What exactly is a virtual answering service?
It’s a virtual receptionist that answers your business phone for you. Instead of routing callers to voicemail or a rotating call-center operator, Maria — a virtual receptionist trained on your business — picks up instantly, answers questions, qualifies the caller, books the appointment, and sends you the details. It works 24/7 and handles several calls at the same time.
How does Maria know what to say about my business?
She trains herself from your Google listing and website in a few minutes — hours, services, pricing, location. You set her greeting in your own words, name her, and pick from 40+ voices. You can also upload your own documents — price list, warranty, policies — and she answers callers from those too, on every plan.
Do I keep my phone number?
Yes. Keep your existing number — there are no porting headaches. You simply choose when calls forward to Maria, and you can also add a local number in your area code.
What happens on a call she can’t handle?
She can warm-transfer the call to you live, take a detailed message, or text you right away, so you’re never out of the loop. You decide the rules.
Does she really book into my calendar?
Yes, on both plans: she books appointments straight into your calendar, reschedules or cancels when callers need to change, and texts your customer a confirmation plus a reminder the day of. She connects to Google Calendar, Outlook, and 1,000+ apps.
How fast can I start?
Minutes. Connect your Google listing, pick a voice, name her, and Maria’s ready. It’s free for 7 days with unlimited minutes, and you can cancel anytime.
How does an AI receptionist actually work?
Three pieces. First, calls to your number forward to Maria — you choose when: always, after hours, when you don’t pick up, or only while you’re on a job. Second, she answers on the first ring in your company’s name, using what she learned from your Google listing, your website and any documents you upload, so she can quote your real services, hours and pricing. Third, she acts: books the appointment on your calendar, warm-transfers the call to you live, or takes a message — then texts you the details and files a summary and full transcript in your dashboard. You keep your existing number the whole time.
Can AI answer the phone for a plumbing, HVAC or roofing company?
Yes — trades are the main thing Maria is built for, because their calls follow a pattern: what the problem is, where the property is, whether it is an emergency, and when someone can come out. Maria collects exactly that, decides urgency by rules you set, books the slot, and texts you immediately on the ones that cannot wait. She also handles several calls at once, which matters most on the storm day or the cold snap when the phone does not stop.
What can’t an AI receptionist do?
She will not improvise on something she was never told. If a caller asks about a service, price or policy that is not in your listing, website or uploaded documents, Maria does not guess — she warm-transfers you the call, or takes a detailed message and texts you. She also is not the right answer for a long, emotional or heavily negotiated conversation; the honest use of her is to catch, qualify and book everything routine so that the calls that genuinely need you actually reach you.
Do I need a new phone number to use an answering service?
No. You keep the number your customers already have and your trucks and flyers already show — you just forward it to Maria, which takes a few minutes and involves no porting. If you want a local number in your area code, or separate tracking numbers per ad or per truck, you can add those for $10/mo each and see the calls, bookings and transcripts broken out per line.
More in the Help Center.
See her answer for you.
Set Maria up in minutes. Free for 7 days with unlimited minutes, then it’s just $199/mo.