virtual answering service for HVAC

HVAC answering
service. Meet Maria.

Maria answers your HVAC line while you’re up in an attic — ac blowing warm / not cooling, system completely down in a heat wave, or the changeout that’s that runs eight, ten grand — in your company’s name, 24/7, and books it.

Maria dressed for a HVAC business, answering the phone as part of your crew
Maria, answering for a HVAC company.

The HVAC calls that can’t go to voicemail

  • AC blowing warm / not cooling
  • system completely down in a heat wave
  • no heat / furnace won't ignite
  • water leaking from the air handler / clogged condensate line
  • frozen evaporator coil
  • weird noises or grinding from the unit
  • high energy bills
  • thermostat not responding / blank screen
  • uneven temperatures room to room
  • system short cycling on and off
  • burning or musty smell
  • annual maintenance / tune-up
  • new system quote / replacement
  • compressor or capacitor failure

She speaks HVAC

No caller translates their own HVAC job.

HVAC words she knows

TXVsuperheatsubcoolingdelta Tpulling a vacuum / micron levelweigh-in / charge by weighttopping offhead pressurelow side / high sideshort cyclingdirty sock syndromefrozen coil / iced uphard start kitpump downnitro purge / flow nitrogen while brazingMFG date / tonnagerule of 400 (CFM/ton)static pressureburned contactorlocked rotorEEVminisplit / ductlessline setA-coilpackage unit vs splitRTU (rooftop unit)PM / tune-uplow ambient kit

HVAC materials & parts

R-410A refrigerantR-32 refrigerantR-454B refrigerantR-22 (legacy)nitrogen (dry)Nylog (blue/red)Nu-Calgon EVAP coil cleanerNu-Calgon Nu-Brite condenser cleanerPOE / PAG compressor oilDiversitech condensate pan tabletsSil-Fos / silver brazing rodsoft solder (95/5)condensate pan treatment tabsduct masticfoil tape (UL 181)pan tabletsleak detector dyeBig Blu / bubble leak detectorP-Tap / line set flushRectorSeal pipe dopearmaflex / line set insulationGreat Stuff foamEZ Trap condensate switchescompressorcondenser fan motorblower motor (ECM/PSC)dual run capacitorstart capacitor / hard-start kitcontactorTXV / metering devicereversing valvedefrost board / control boardigniter (hot surface)flame sensorgas valveinducer motorlimit switchpressure switchthermostattransformer (24V)

HVAC gear

manifold gauge set (digital, e.g. Testo 550 / Fieldpiece SMAN)micron gauge (Fieldpiece MG44 / JB)vacuum pumprecovery machine (Appion G5)recovery tankbrazing/torch kit (oxy-acetylene or B-tank)flaring toolswaging tooltubing cutterrefrigerant scale (Appion)clamp meter (Fluke 902)multimeter (Fluke 87)combustion analyzer (Testo 320 / Bacharach)manometer (dual-port)core removal toolnitrogen regulatorfin combcoil cleaning pump sprayerleak detector (electronic)amp clamppsychrometerthermal imaging camera

HVAC brands

CarrierTraneLennoxRheemGoodmanDaikinYorkAmerican StandardBryantAmanaMitsubishi Electric (Mr. Slim)BoschCopeland (compressors)HoneywellEcobeeNestEmerson White-RodgersFieldpieceYellow JacketSporlanNu-CalgonDiversitechRectorSealAspen (mini pumps)Little GiantTacoGrundfosNavien

Brand names are the caller’s words, not an endorsement.

On your HVAC line, 24/7

Answers your HVAC calls in your company’s nameBooks the changeout to your calendar (Pro+)After-hours & overflow while you’re up in an atticWarm-transfers a changeout emergency to your cellSpam & sales-call screeningEmails every call · texts appointment confirmations & reminders

What HVAC callers open with

  • How much does AC replacement cost?
  • My AC stopped cooling
  • Should I repair or replace my AC?
  • What size and SEER AC do I need?
  • How often should I service my AC in Florida?
  • Why do Florida AC units seem to fail faster?

People also ask

What exactly does HVAC mean?What is the $5000 rule for HVAC?Is HVAC a stressful job?Do HVAC make money?

HVAC answering — the index

Does Maria understand HVAC calls?

She knows TXV, superheat, subcooling, a manifold gauge set (digital, e.g. Testo 550 / Fieldpiece SMAN), and what Carrier means — the right questions for a full system swap — new condenser, new air handler, not a caller re-explaining their own job.

An after-hours changeout?

Ac blowing warm / not cooling can’t wait. She answers 24/7 as your company, books or messages it, and warm-transfers a real emergency to your cell.

How do I hear about the calls?

Email — summary, transcript, recording — the second it ends. Calendar booking on Pro and up. And she texts your customers their appointment confirmations and reminders automatically.

Never miss another HVAC call.

Put Maria on your HVAC line — 7 days free, unlimited minutes, keep your number.

Start my free trial →

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HVAC answering service — Maria Answers