Not an answering service. Maria answers your pool service line while you’re elbow-deep in a pump — green or cloudy water / algae bloom, pump won't prime or is making noise / motor went out, or the equipment job that’s that's a real ticket — in your company’s name, 24/7, and books it.
Pump won't prime or is making noise / motor went out
Salt cell error / 'check cell' / low salt reading
Heater won't fire / no heat
Pool losing water (suspected leak)
Cleaner (Polaris/robot) stopped moving or climbing
Stains, scale or calcium buildup on tile
High pressure on filter / needs cleaning
Weekly service no-show or skipped from last guy
Light out / GFCI tripping
Need an opening / closing or a one-time cleanup
She speaks pool service
No caller translates their own pool service job.
pool service words she knows
Free chlorine vs combined chlorine (chloramines)Breakpoint chlorination / shockingCYA lock / stabilizer creepSaturation index (LSI / Langelier)Turnover rateBackwash / bump the DESpider gasketWet endChanneling (in sand filter)Mustard / black algaeAcid wash / drain and cleanThree-way / shut-the-spa (Jandy valve)Priming the pump / losing primeAir in the line / sucking airTen-cell / T-15 salt cellPhosphates feeding algaeTotal dissolved solids (TDS)Scaling vs etching
pool service materials & parts
Cal-hypo and trichlor tabs (3-inch)Liquid chlorine (12.5% sodium hypochlorite)Muriatic acidCyanuric acid (stabilizer/conditioner)Soda ash and sodium bicarb (alkalinity up)Calcium chloride (hardness)Pool salt (40 lb bags)DE powderFilter cleaner / degreaserCyanuric / clarifier / flocculantPhosphate removerAlgaecide and metal sequestrant (stain & scale)Tile soap and o-ring lube (Magic Lube / Teflon)Borate (BioGuard Optimizer)Enzyme and oil-absorbing productsPump motor / wet endPump basket and lid o-ringDE / cartridge / sand filter grids and elementsMultiport valve and spider gasketSalt cell (T-15 / TurboCell)Flow switch and salt cell PCBHeater igniter / control board / pressure switchPool light (LED) and niche / GFCIPolaris booster pump and back-up valveCleaner hose, sweep tail and drive beltsSkimmer basket, weir and lidChlorinator inline feeder and check valveActuator / diverter valve (Jandy valve)Pump capacitor and shaft sealUnion o-rings and Jandy valve diaphragm
pool service gear
Telescoping pole and leaf rake/skimmer netManual vac head and vac hoseTile brush and pumice stoneTaylor K-2006 test kitSalt meter and digital thermometerDolphin robotic cleanerPressure washer for filter cleaningPump pliers and o-ring pickSubmersible drain pumpLeaf Master / leaf canister vacuumMultimeter for motor and cell diagnostics
Brand names are the caller’s words, not an endorsement.
On your pool service line, 24/7
Answers your pool service calls in your company’s nameBooks the equipment job to your calendar (Maria Books+)After-hours & overflow while you’re elbow-deep in a pumpWarm-transfers a equipment job emergency to your cellSpam & sales-call screeningEmails every call · texts appointment confirmations & reminders
What pool service callers open with
“How much does Pool Service cost?
“Do you serve my area?
“How soon can you start?
Pool Service answering — the index
Does Maria understand pool service calls?
She knows Free chlorine vs combined chlorine (chloramines), Breakpoint chlorination / shocking, CYA lock / stabilizer creep, a Telescoping pole and leaf rake/skimmer net, and what Pentair means — the right questions for a pump-and-heater replacement, not a caller re-explaining their own job.
An after-hours equipment job?
Green or cloudy water / algae bloom can’t wait. She answers 24/7 as your company, books or messages it, and warm-transfers a real emergency to your cell.
How do I hear about the calls?
Email — summary and full transcript — the second it ends. Calendar booking on both plans. And she texts your customers their appointment confirmations and reminders automatically.
Never miss another pool service call.
Put Maria on your pool service line — 7 days free, unlimited minutes, keep your number.
